Refund Policy at Thesis Helper Malaysia
Below is the matrix followed for refund calculation. For any other reason, not cited below, we do not offer any refund of the amount paid.
REASON OF REFUND | TIMELINE FOR RECEIVING REFUND REQUEST | MAXIMUM REFUND POSSIBLE |
---|---|---|
Excess Amount Paid | Within 7 Days of Payment Date | Full excess amount paid shall be refunded |
Work not received on time | We guarantee on-time work completion. However, it is important to note that all work submissions guaranteed to be delivered on a bank-holiday or Sunday shall be submitted the next working day. | Upto 50% amount shall be refunded if the work is not delivered and is upto 3 days delayed. Any delays extending beyond 3 days shall be refunded in full. |
Revisions not completed | Within 7 days of revisions request | Upto 25% of the amount paid may be refunded if all the revisions possible as per the revision policy were not completed. |
Clients must read the revision policy before asking for refund due to this reason | ||
Referral Cash Backs | Within 30 days of the payment received from your referred client. | We offer a 10% cash back for our existing clients who refer new clients to us. 10% of the amount paid by the referred client is offered as cash back to the existing client for his/her future orders. |
Plagiarism or copied content found | Within 7 days of such request received | In a rare case where case of plagiarism of more than 25% are notified to us by writing in to gdr(at)elkconsulting(dot)com(dot)my our grievance redressal team shall either get the work rewritten to remove plagiarised section or offer a partial refund calculated on pro-rata basis. |